Reference

How We Handle Your Personal Information

We collect only what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your wallet secure.

Account ProtectionPayment Data HandlingYour Control RightsCookie Transparency
Browse the Lobby Read FAQ
eliteclub How We Handle Your Personal Information
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask for deletion, you can reach the privacy team through any of the channels below. We aim to acknowledge every request within a reasonable timeframe and resolve straightforward queries quickly. Complex requests — like full data exports — may take longer depending on volume and verification steps required.

Team online

Live Chat

Open the chat widget from any page on your mobile or desktop browser. Tell the agent you have a privacy query and they will route you to the data team. No need to leave the site or switch apps — the conversation stays in your account session.

Email

Send your request to our support email with the subject line 'Privacy Request' and your registered phone number. We verify your identity before sharing or modifying any records. Expect a confirmation reply once verification is complete.

Account Settings

Log in and head to your profile section where you can view stored personal details, update your phone number or email, and toggle marketing communication preferences. Some changes take effect immediately; others require a short verification step.

DATA SAFEGUARDS

How We Protect and Manage Your Information

We treat your data the way we treat your wallet balance — with layers of protection and clear accountability. Every system that touches personal records follows access controls, encryption standards and audit logging. Below are the specific practices we maintain so you understand exactly what happens behind your account screen.

Encryption Standards

All data transmitted between your device and our servers is protected by SSL/TLS encryption. Stored sensitive fields — payment credentials, identity documents — are encrypted at rest using industry-standard algorithms. Even internal teams cannot view raw encrypted values without authorised decryption access.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout choices. Analytics cookies track anonymised page visits so we can improve navigation. You can clear cookies from your browser settings at any time without losing your account.

Account Security

Your account is protected by your chosen password and an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password changes. We never ask for your full password over chat or email — any message requesting it is not from us.

Data Retention

Active accounts retain full records for operational use. Once you close your account, we begin a retention countdown that follows the requirements of applicable local law and eligible regions. After the retention window passes, records are anonymised or permanently deleted.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with fraud-prevention services that verify identity. We do not sell personal information. Any third party receiving data operates under strict contractual obligations.

Your Rights and Requests

You can request access to your stored data, ask for corrections, or request deletion subject to legal retention requirements. Submit requests through live chat or email. We verify your identity first, then process the request and confirm completion back to you directly.

Common Questions About Your Data at eliteclub

We know privacy policies can feel dense, so here are direct answers to what you actually want to know. Each answer covers the specific data practice behind the question — no vague pointers, just the operational reality of how your information moves through our systems.

We collect your full name, phone number, email address, date of birth and the device identifiers of the phone or browser you register from. This is the minimum we need to verify your identity, set up your wallet and comply with applicable regulations in eligible regions.

When you deposit via bKash or Nagad, we record the transaction reference number, the amount, the timestamp and your account ID. These records are encrypted at rest and accessible only to our payment reconciliation team for dispute resolution or balance verification purposes.

Yes. Send a deletion request through live chat or email with your registered phone number. We verify your identity, then remove or anonymise your records after any legally required retention period has passed. The timeline depends on local law and the type of data involved.

We share data only with payment processors — bKash, Nagad, Rocket — to complete your deposits and withdrawals, and with fraud-prevention partners who verify identity. We never sell your personal information or pass it to marketing networks outside our platform.

We use session cookies for login persistence, preference cookies for your lobby layout, and anonymised analytics cookies to measure page visits. You can disable non-essential cookies in your browser settings. Disabling session cookies will log you out after each visit.

Log in and go to your profile section. Tap the field you want to change and enter the new value. We send an OTP to your current registered number for verification before the update takes effect. Once confirmed, the new contact details replace the old ones immediately.

After account closure we retain records for a period determined by applicable local law and eligible region requirements. Once that window ends, we either permanently delete or fully anonymise the data so it can no longer be linked back to you as an individual.

No. Your withdrawal details — wallet address, amount, transaction status — are visible only to you inside your account dashboard and to our authorised payment operations team. No other account holder or external party can view your financial activity on the platform.

If we detect unauthorised access to personal data, we notify affected accounts through registered email and in-app alerts. We outline what data was exposed, what steps we are taking, and what actions you should consider — such as changing your password and reviewing recent transactions.

Send a data access request via live chat or email with your registered phone number. After identity verification, we compile your stored records — profile details, transaction history, communication logs — and deliver them to your registered email in a standard readable format.

Related pages

eliteclub Bangladesh eliteclub Casino FAQ About Us Baccarat Speeddial